Ok... that quote does not come from an Apple employee, it was the UPS operator.
I had to call them and give them RMA info from Apple regarding the shipping of my lemon MacBook back to Apple. After I explained I was shipping something to Apple the UPS operator said she was going to start answering the phone this way since so many of the shipping calls coming in were regarding Apple RMA's for MacBooks, MacBook batteries, and iPods. I actually asked if I could quote her on that. I took her laughter as a yes.