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Submitted by kpm on Mon, 2006-10-30 21:58.
Macintosh to be specific... A lemon Apple... It all started when my old IBM Thinkpad started making rather disconcerting noises. The day had finally arrived; Thinkpad a22m had put in a good six years of trouble free service but the sites and sounds of laptop aging were suddenly occurring at an alarming rate. I started to research laptops. I wanted an ultra portable, but found the prices way out of my little league ball park. However, a friend, and card carrying member of the Church of Apple (CoA), pointed me in the direction of the soon to be released 13 inch MacBooks. After more research, primarily on spec / price points comparisons (after all, Mac has (had?) an outstanding reputation for quality), it was clear that the MacBooks were a great deal. So I decided to wait (and hoped my Thinkpad would as well) on the release of the new 13 inch MacBooks. My order was processed on the 30-May-2006. Let it be known, that I am not an early adopter. I can't afford to be. I buy new technology when it is old. When the bugs are worked out and supply and demand has shifted in my favour. Unfortunately, on this particular occasion, my guard was down and I drank the CoA Kool Aid. I bought the shiny new technology, I became an early adopter. Bad move. I am typing this now on a replacement MacBook that arrived on 10-Oct-2006. That's four months and ten days after I ordered the MacBook. Aside from the two week delivery, the rest of the time was spent on the phone with tech support, dropping it off at an authorised Mac dealer for repairs and replacement parts, and finally shipping it back and waiting another few weeks for the replacement I am now typing away on. This web site simply tells the story of my 'early adopter' punishment. I believe Apple has addressed the bad logic board, inverter board, and heat sink issues. At this point, now that Apple is beyond the first generation of manufacturing cycles, I would have no qualms with suggesting others buy a MacBook. I purchased the first generation based solely on faith in Apple's quality assurance processes. I was blinded by the anecdotal evidence of the CoA faithful and the preachers from Apple marketing. Having used Window's OS on PCs for so long, I have grown use to paying for being a beta tester, I expected more of Apple. Got a MacBook story of your own? Feel free to post it here. |
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Yes, a Lemon Apple, and Apple doesn't care
Submitted by cowabunga on Sat, 2009-01-03 22:37.Bad Apple - based on a true story
http://www.youtube.com/watch?v=nIGElQg4KuY
Out of the box this MBP's case was ill-fitted, power button and clicker bar crookedly recessed, screen issues, internal issues (airport card, video card, etc.), track pad, sprung latch, and then the fun stuff began...and continues, with random shutdowns only a small part of the fun I've had with my MBP! And the iPod, yes, then the iPod. Buy new, get junk, send in, get refurbished junk back plagued with even more problems, like a screen that looks like an oil slick, just to name one.
My first Apple was a MacPlus; now decades later and many Macs later - it seems Apple products may be rotting. They are shipping junk plagued with problems. Their AppleCare techs - wow, where do I begin. Have you ever called in to get help from the AppleCare you pay for, then wonder why the tech is giving you PC/Windows instructions and you have to explain the difference!? Paying for AppleCare? Guess who may be answering that tech call disguised as a real AppleCare tech?
Or this big problem: Do other people's very accessible hard drives mount on your MBP right after a high level Apple tech claims he needs certain information from your system to help him see what is causing the problem. Then all of a sudden your computer is also able to access other hard drives near you (Mac's, PC's, laptops, and desktops). Then when you call to alert them, they tell you it is "not possible to access other's hard drives even if an icon shows up on your desktop", then when you prove to them that this is indeed so, they "accidently" lock you out of your computer?*
Oops, they were sorry, but wanted to know if all my saved correspondences with previous techs and issues, etc., was on my now locked-out hard drive. "Yes", I informed then. They said that I would have to do a clean install, again and all my data would probably be lost and everything would have to be reinstalled, again. (Then they will then remind you that they are not responsible for your lost data or down time - lots and lots and lots of down time due to their junky products, their inept AppleDON'TCare techs and even Mr. Jobs.)
*Note: I keep lots of notes, screen captures, videos, snapshots, etc., you know, quality assurance, training purposes and all that, in case the problem arises again, which sadly seems to be a given these days with Apple junk.